Are there any hidden fees beyond the monthly management fee?

Our standard monthly per-unit fee covers all core services listed in the Appendix B service matrix of our proposal. On-demand services — such as special assessment setup, resale certificates, homeowner transfer processing, lien preparation, and oversight of capital projects — are billed at published rates listed in Appendix B. Vendor invoices are passed through at exact cost, with no inflation — and our only revenue from your community is the management fee itself. Every fee is disclosed in writing in the management agreement before the board signs.

What is the transition cost when switching to nexova ai?

Our standard transition fee scales with community size on a linear curve — $950 for the smallest communities, up to $2,800 for larger ones (~$1,150 for a 60-unit community, ~$1,900 for 250 units). The fee covers: • Records and financial handover from your previous manager • Bank account setup and authorized-signatory changes • Data migration into the nexova ai portal (documents, reserves, vendor contacts, owner roster) • Homeowner welcome communications • Board orientation and platform walkthrough We waive the full transition fee — $0 — for qualifying Bay Area communities that join our Growth Partner Program (open through June 30, 2026). The waiver is part of the program's joining bonus; after the program window closes, the standard fee resumes. Transition takes approximately 30 days end-to-end; board time commitment is ~1 hour. Non-standard structures (master/sub HOA, multiple operating accounts, single-family home communities) add a reconciliation surcharge to the base fee and are quoted individually.

How does nexova ai pricing compare to traditional HOA management in the Bay Area?

Nexova ai full-service HOA management starts as low as $13.72 per unit per month for communities near 500 units and scales up for smaller communities. Independent industry data from HOA Unlimited shows typical Bay Area full-service HOA management ranges from $22 to $38+ per unit per month. For mid-sized to large communities (50+ units), nexova ai is meaningfully below the Bay Area industry midpoint. For very small communities (under 25 units), we recommend Financial-Only service instead — per-unit full-service pricing is structurally high industry-wide at that scale.

Do you match competing quotes?

Yes. If a competing Bay Area HOA management company quotes your community a lower rate in writing for comparable service scope, nexova ai will match it. Send us the written competitor proposal and we will adjust our rate to match — no negotiation required. This is a written clause in every nexova ai management agreement, not a marketing promise. Note: we match quotes that cover comparable scope (same tier of service, same reporting cadence, same technology features); we do not match quotes that omit material services.

What does Financial-Only service include?

Financial-Only service includes all bookkeeping (assessment collection, accounts payable, monthly financial statements, bank reconciliation, annual budget preparation), reserve fund coordination, and delinquency tracking. The board self-manages administrative work like vendor coordination, homeowner requests, and board meeting preparation. Financial-Only service is available for communities under 30 units.

What does Full Service include that Financial-Only does not?

Full Service adds: quarterly board meeting support with your dedicated community manager, twice-a-year site inspections, homeowner issue resolution, governing document compliance and policy advisory, architectural review coordination, violation tracking, vendor sourcing and management, 24/7 emergency call coordination, and access to the nexova ai community portal with the AI Assistant for 24/7 homeowner Q&A.

What does Premium Service add beyond Full Service?

Premium Service adds: up to 12 board meetings per year (vs 4 in Full Service), a contractual SLA that is 3× faster than the industry average for response time, unlimited architectural review and violation management (vs capped counts in Full Service), inclusion of CPA annual review and tax filing coordination, and unlimited site walk and enforcement inspections. Premium Service is available for communities of 15 or more units.

Why is postage / mailing $0 in your pricing? What about pre-lien notices and ballots that require physical mail?

We cover all of it — there is no postage line item billed back to the HOA, ever. Here's what that includes specifically: • General delivery (meeting notices, agenda packets, violation letters, architectural-review correspondence, newsletters, assessment reminders): runs through the in-app feed, push notifications, and email under California Civil Code §4040, as amended by SB 392 (effective 2023). Members opt in once at onboarding. • Election ballots: nexova ai helps your community adopt electronic secret-ballot rules under California Civil Code §5105. Civil Code §5115 was amended by AB 502 (effective 2024) to permit fully electronic balloting, so opted-in members receive ballots digitally. For non-opt-in members, nexova ai absorbs the residual physical-mail cost. • Pre-lien notices (Civil Code §5660, certified mail required): nexova ai absorbs the cost of every certified mailing entirely. We never bill the HOA for delinquency-related mail, even though the statute requires certified delivery. • Non-opt-in holdouts (typically 10–15% of homeowners who prefer paper for any of the above): nexova ai absorbs that residual physical-mail cost as well. Compare to a traditional manager: same statutory mail volume, but billed 15–40% above cost as a pass-through admin fee, with paper as the default for everything else. Our model is structurally cheaper for the HOA because we built the platform to be email-first — and we treat the residual physical mail as our own cost of doing business, not a line item to bill back.

Pricing / 01

Instant Quote - 1st HOA Management with Transparent Pricing

Better managed. Less wasted.Every dollar working harder.

AI makes your management more efficient — faster reconciliation, smarter vendor sourcing, instant homeowner support. Transparency ensures cost integrity — every invoice verified, every dollar visible, nothing slipping through the cracks. The result is a community that runs better and costs less. We publish our management fees below because that's where transparent financials start.

Management fee calculator

Your community, your HOA fee.

Estimate your monthly management fee — no sign-up, no email gate, no pressure.

Beyond the price

Growth Partner Program

Bay Area boards that help nexova grow and improve earn up to 12 months of 15% off and a full transition-fee waiver.

90-day guarantee

Walk away clean if you're not seeing the difference — no penalty, no cancellation fee, full records returned.

Written quote-match

A written clause in every agreement. We match any qualifying Bay Area competitor quote for comparable scope.

The total-cost standard / 02

Better managed means the whole budget, not just the fee.Here's the standard — start with us.

Most management pricing pages end at the management fee. The rest — inflated vendor costs, late-fee revenue, document-request surcharges, and compounding annual escalators — is where the real money hides. We wrote these fifteen questions the way the California Civil Code writes them: as things a board has a right to know. We answer every one of them in writing as part of our standard agreement. If you're evaluating us, start here. If you're evaluating anyone else, use the same list.

Questions grounded in California Civil Code §5200 (Annual Policy Statement & records inspection) and §5215 (member access to HOA records). You have the legal right to ask every one of these questions and receive a written answer.

Vendors

3 questions

Can your current manager show you the original vendor invoice alongside what the HOA was charged — for any vendor, any month?

The HOA has a legal right to inspect vendor invoices and contracts under Civil Code §5200(a)(9). A community paying inflated vendor costs — costs above what the market actually charges for the same service — is paying a hidden cost that can exceed the management fee itself. The test is simple: ask to see the vendor's original invoice next to the HOA's charge. A transparent manager produces it in writing within one business day.

Civ. Code §5200(a)(9)

Does any part of your current manager's revenue come from sources other than the HOA management fee — and has it been disclosed to the board in writing?

Vendor relationships can produce silent revenue streams for management companies — a conflict of interest that California law requires to be disclosed to the board. The exhaustive question covers every mechanism in one ask. If the answer isn't a clean 'no, our only revenue is the HOA fee,' the specifics should be on record.

Civ. Code §5350 (director conflict of interest)

How many bids did your current manager collect before awarding the last contract over $5,000?

Single-bid awards to the same vendor year after year are a red flag. Ask for the bid summary from your last three major contracts. If there is only one bid on file, your manager isn't shopping the market for you.

Fees

3 questions

What is the full schedule of on-demand fees your current manager charges to individual homeowners?

Escrow packages, resale certificates, lien filings, lender questionnaires, violation letters, architectural reviews — each of these often carries a fee charged directly to the homeowner, not the HOA. These fees are management-company revenue and rarely appear in the management agreement the board signs.

Civ. Code §4525 (document request fees)

Does your current manager keep late fees and collection fees, or are they returned to the HOA?

When an owner pays an assessment late, the late fee is revenue to someone. Check whether it's returning to your reserve fund or staying with the management company.

What does your current manager charge for an 'extra' board meeting beyond the annual package?

Most management agreements include a fixed number of board meetings per year. Extra meetings — emergency meetings, special assessments, transition meetings — are typically billed hourly, often at $150-$250/hour. Ask for the rate in writing.

Records

3 questions

Can you pull last month's bank reconciliation right now without calling your manager?

Under Civil Code §5200, the HOA has a right to inspect financial records. A transparent manager publishes the monthly bank statement, check register, and reconciliation to the board and to any homeowner who asks. If your answer is 'I have to email my CM to get it,' that's the first hidden cost.

Civ. Code §5200 & §5205

Are the governing documents — CC&Rs, bylaws, rules, minutes, budgets, reserve studies — available to every homeowner in one searchable place?

Davis-Stirling requires these documents to be available to members within 10 days of a written request. A manager who charges 'document retrieval fees' for records the HOA already owns is a red flag.

Civ. Code §5215

How long does it take to get a written answer to a financial question from your current manager?

Response time is a hidden cost. Every hour the board spends chasing answers is an hour not spent governing. Industry average for written financial questions is 5-10 business days; best-in-class is next business day.

Incentives

2 questions

Does your current manager's pay go up when your community spends more?

Percentage-of-budget management contracts create an incentive to grow the budget. Flat-fee or per-unit contracts do not. Ask the literal question: if the HOA's annual spend doubled next year, would the management fee change?

Is your current management company owned by or affiliated with any of the vendors it recommends to your community?

Vertical integration is common in traditional property management — a parent company may own a landscaping subsidiary, a painting subsidiary, a construction-defect legal practice. Ask directly.

Operations

4 questions

Is your reserve study up to date — and does it reflect today's replacement costs, not 2019 costs?

California law requires a reserve study every three years (Civil Code §5550). Many HOAs are running on pre-pandemic cost assumptions; the replacement cost of a roof has nearly doubled in some cases. A good manager forces this conversation before a special assessment is necessary.

Civ. Code §5550

Who holds the HOA's original governing documents, bank signatures, and vendor contracts — and can you get them back in 30 days if you switch managers?

A transition clause should be in every management agreement. If the agreement is silent, the outgoing manager has leverage — they physically control the documents and the banking relationships. Ask to see the termination and transition section of your current contract.

What SLA does your current manager commit to in writing for homeowner requests, maintenance requests, and financial questions?

'We'll get back to you as soon as possible' is not an SLA. A professional management agreement specifies response times — e.g., 'within 1 business day' or 'within 4 business hours'. If your contract is silent, the manager has no written obligation to respond at all.

Has your current manager ever walked you through the full monthly financial report, line-by-line, in plain English?

A fiduciary duty isn't just 'make the numbers balance' — it's 'explain the numbers to the people legally responsible for them'. If no CM has ever sat with your treasurer and explained every line, the board cannot meaningfully fulfill its oversight role. This is the single biggest gap traditional managers create.

Civ. Code §5500 (monthly financial review duty)

Run the audit on us. Run it on anyone else. Then run the calculator and request a written proposal.

Pricing / 03

Questions we hear.And the straight answers.

Next step

Know your number.Then come talk to us.

Our team walks you and your fellow directors through the estimate line by line. Every fee disclosed in writing before you sign — one flat monthly, no hidden charges, no vendor-side revenue. No pitch-and-run.